Coinumm is an instant cryptocurrency exchange that allows you to exchange crypto fast and buy it with several payment methods including a bank card.

You can contact our support team by e-mail [email protected] or by phone +48426200380

The minimum amount of cryptocurrency you can buy is set at 100 EUR/USD (or the equivalent amount in other currencies).

1. Create a user profile (https://coinumm.com/en/register);
2. Submit necessary documents for verification ("Verification" section) and confirm that you agree that your personal data will be processed (average verification processing time 5-10 minutes);
3. Use a calculator on the main page of the website;
4. Enter the amount you wish to exchange, choose currency for exchange and select the payment method which fits to your bank card Visa or MasterCard
5. Select cryptocurrency you wish to receive;
6. Check entered information and provide your wallet address;
7. Read and agree with the service provider’s user agreement (https://coinumm.com/en/user-agreement);
8. Enter your bank card details in the appropriate fields and click "Pay";
9. After payment confirmation, the exchange will be processed ASAP;
10. You can track the status of exchanges in the "Transactions" section;

1. Create a user profile (https://coinumm.com/en/register);
2. Submit necessary documents for verification ("Verification" section) and confirm that you agree that your personal data will be processed (average verification processing time 5-10 minutes);
3. Use a calculator on the main page of the website;
4. Enter the amount you wish to exchange, choose currency for exchange and select the payment method SEPA;
5. Select cryptocurrency you wish to receive;
6. Check entered information and provide your wallet address;
7. Read and agree with the service provider’s user agreement (https://coinumm.com/en/user-agreement);
8. Make a bank transfer to bank details which are shown and click "Confirm" button (Important! It is necessary to provide invoice number in payment details of your made bank transfer);
9. Once your funds are credited in the bank account of Coinumm, cryptocurrency rate will be recalculated and sending will happen ASAP;
10. You can track the status of exchanges in the "Transactions" section;

Unfortunately, blockchain transactions are irreversible. Once a transaction is made (money is sent to a particular wallet address), it cannot be rolled back. So, if you are going to exchange cryptocurrency, be sure to double check all payment details carefully before sending.

All transactions take time to be processed (usually 15-30 minutes). Given the volatility of cryptocurrencies, the exchange rate is subject to change during the processing time, which means the final rate may be slightly different from what you expected.

- Сreate an account with Coinumm.com (https://coinumm.com/en/register); 
- Upload your documents to verify your identity ("Verification" section in your customer profile);
- Enter the amount you wish to exchange and choose interested payment method; 

The information we request may include certain personal information.
Identity verification:
- copy of your valid passport (spread) or ID card (both sides).
- selfie photo with a valid passport/ID card and a piece of paper on which the current date and “COINUMM.COM” shall be written.
Address verification:
- utility bill or bank statement (not older than 3 months);
- government-issued document confirming your address from official authorities.
Quality check of provided documents:
- all 4 edges of the document are fully visible;
- documents which were masked or altered will not be accepted;
- your document size must not be larger than 5MB.

In order to purchase cryptocurrency, you will have to pay 3 types of fees:
1. Credit/debit card fee - this is a fee that the payment service takes from Coinumm for processing your payment;
2. Coinumm fee - this is our fee that is taken for providing the service – our revenue.
3. Network fee - is a commission that a blockchain takes from the amount sent in each currency. All transactions that happen on blockchain are charged a fee that miners receive for confirming your transaction.

Single Euro Payments Area (SEPA) is a payment integration initiative of the European Union to simplify bank transfers denominated in euro. SEPA enables customers to make cashless euro payments to any account located anywhere in the area, using a single bank account and a single set of payment instruments.

We collect information about you in accordance with the industry's AML ('Anti-Money Laundering') and KYC ('Know Your Customer') requirements. The purpose of verifying your identity is to help prevent fraud and ensure that no one, except you, is able to use your payment information to make an exchange.

Our company are registered in Poland with office in Warsaw (Poland).

Yes, you will be able to purchase Bitcoin with prepaid card. You just need to make sure that it has the Visa or MasterCard logo on it, and that it allows international payments.

The verification process typically takes 15 minutes, but in rare cases it may take up to 24 hours.

Buying cryptocurrency:

Processing fee: 4.5%
Coinumm fee: 3.5%
Network fee: 0.0003 BTC | 0.0035 ETH | 3.55 USDT (ERC-20) | 2.5 USDT (TRC-20) | 4 DOGE | 15 TRX | 0.0005 BCH | 0.001 XLM | 0.009 ETC | 0.002 LTC

If the transaction has not been processed yet, you can request a refund.

We currently unable to accept customers from the following countries: Albania, Algeria, Barbados, Bahamas, Benin, Bolivia, Botswana, Burkina Faso, Cambodia, Cameroon, Cayman Islands, Central African Republic, Chad, China, Congo, Crimea, Cuba, Democratic Republic of the Congo, Democratic People’s Republic of Korea, Ecuador, Ethiopia, Ghana, Iran, Iraq, Islamic Republic of Afghanistan, Japan, Jamaica, Kenya, Kuwait, Lebanon, Libya, Mali, Mozambique, Myanmar, Nepal, Nicaragua, Pakistan, Panama, Russia, Rwanda, Senegal, Somalia, South Sudan, State of Palestine, Sudan, Syria, Tanzania, Togo, Uganda, Venezuela, Yemen, Zambia, Zimbabwe, Pridnestrovian Moldavian Republic, Donetsk Oblast (Ukraine), Luhansk Oblast (Ukraine), United States of America from the following states: New York (NY), Georgia (GA), Connecticut (CT), New Mexico (NM), Washington (WA), Hawaii (HI), Vermont (VT), Texas (TX), Nevada (NV).

Processing fee: 0%
Coinumm fee: 6%
Network fee: 0.0003 BTC | 0.0035 ETH | 3.55 USDT (ERC-20) | 2.5 USDT (TRC-20) | 4 DOGE | 15 TRX | 0.0005 BCH | 0.001 XLM | 0.009 ETC | 0.002 LTC

A wallet is a digital place where you can store cryptocurrency coins and tokens. A wallet address is a randomly generated combination of digits and letters that is associated with a particular wallet.

Coinumm does not provide wallet addresses and never stores user deposits. To exchange cryptocurrencies on Coinumm, you need to provide a previously-existing wallet address where you can receive your exchanged currency.

Each time any amount of cryptocurrency is sent or exchanged, the currency goes through a blockchain. This process requires a small fee called a ‘network fee’. The network fee is a commission that a blockchain takes from the amount sent in each currency.